Returns and Refunds

Size, specification and quality should be checked before products are worn and tags removed. We can’t provide a return or refund for worn or personalised items.


If you receive incorrect goods, please email us or use Facebook Messenger within three working days to arrange a reship.

You may return non personalised items in a new and unused condition and wherever possible in the original packaging within 14 days of purchase. Please email us at to arrange a return.

You will lose your right to return after the expiry of the 14 days from date of purchase.


To complete your return, we require a packing slip or proof of purchase, order number and photographs of the item, including front and back, clearly showing there is no personalisation and no alterations have been made.

If you are cancelling the order due to problems with the goods you will need to inform us of the problem at the time of cancellation (please also see the defective and faulty items section below). Goods returned to our premises without being authorised may be refused and returned to you.

On cancellation for whatever reason, where you have received the goods you must return the goods to us within the 14 days at your cost.

Following cancellation subject to the information in the next paragraph, we will refund you the price paid for the goods (or part of the order cancelled).

We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.

We will refund you using the same means of payment as you used to pay for your order or purchase.

Your right of cancellation does not apply to goods that are cut to your requirements, made to measure, made to order, made to your specifications or clearly personalised. Your right of cancellation does not apply to goods which if you have opened the product packaging after delivery or collection.

Faulty or Defective Items
Please check your order carefully before you process anything. We can’t accept worn, soiled, or personalised goods.

Our policy lasts seven days for defective or faulty items. If seven days has gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange.


To complete your return, we require a packing slip or proof of purchase, order number and photographs of the full product, including full front and back, clearly showing there is no personalisation and no alterations have been made.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

No liability or credit will be made for any consequential losses relating to either late, non-delivered or incorrect goods.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale/Clearance items
Only full priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. We do not offer exchanges.

Returns Shipping
You will be responsible for paying for your own shipping costs for returning your item (other than for faulty and defective items). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if HappyHenry has organised your return shipping).

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return address:

HappyHenry, 1 Highbridge Road, Aylesbury, HP21 7RX